Refund Policy / Terms & Conditions

Refund & Privacy Policy

Refund Policy

Air Florida Helicopters will, at its discretion, allow for the refund of orders placed online within 7 day of purchase.

  • 1. Please email to request a refund of the ticket(s) purchase.
  • 2. Please include the reason for your cancellation with the orderer’s information.
  • 3. A 20% cancellation fee will be applied to all purchases placed online.

Payment Policy

Accepted Methods of Payment:

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Check/Money Order (not available online)
  • Cash On Delivery (not available online)
  • Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What information do we collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How is my information used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

  • I'm always chartering Air Florida Helicopters when I'm in Orlando. The staff is very friendly, professional, familiar with the place and prices are unbeatable. This is one of the best helicopter charter companies I've come across!

    Stefan ZwanzgerLondon, United Kingdom
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